Common purchase queries answered
Orders and Shipping
Orders typically arrive within 1.5–15 business days, depending on the destination state.
If your order has not yet shipped, please contact us immediately to make changes.
A tracking number will be shared within 12 hours after purchase. If you do not receive it, please contact us at info@prekaf.com, by phone, or via WhatsApp.
All transactions are processed securely through Stripe. We do not store your card information.
If you are eligible for tax exemption, please contact us before placing your order.
Orders within the United States are available. For international shipments, please contact us to receive a shipping quote.
We usually pack 4 lengths per box, but this may vary depending on the order. Custom packaging is available upon request.
If you need to swap an item
Returns and Exchanges
Orders typically arrive within 5–15 business days, depending on the destination state.
If your order has not yet shipped, please contact us immediately to make changes.
Tracking no will be shared in 12 hours after purchase. If it’s not, you can always contact info@beaglead.com, phone number or Whatsapp.
Please send your authorized return to the address provided in your return confirmation email. If you haven’t received it or need clarification, kindly contact our support team and we’ll provide the correct return address.
You can reach our customer support team by email, phone, live chat and WhatsApp. we’ll be happy to assist you with any questions or issues.
If the order has not yet shipped, we can update the delivery address. In some cases, it may still be possible to change the address while the package is in transit. Please contact us for further assistance.
You can cancel or change the order if it’s not shipped.
You can always pre-order. It might takes an extra 5-20 days to delivery time. Also you can ask for the ETA before you order.